24-hour standby
After-sales engineers are on standby 24 hours a day, no holidays, faults are not dealt with, engineers can not leave the scene, leaving the scene requires customer permission.
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Service Response
Standard within 30 hours
Receiving service information to arriving at the fault site, 500km, 1000km, 1000-2000km; arriving at the construction site within 10h, 20h, 30h, and making every effort to carry out repairs.
Golden 1 hour
If any malfunction occurs during the use of the product, after receiving the notification, customer service will explain the situation and treatment measures to the customer within 1 hour.
Mentoring and training
Technical advice
TECHNICAL GUIDANCE
When the equipment leaves the factory: the company selects technical personnel to go to the construction site to provide operation guidance, technical support and other services, and participate in product debugging and acceptance; Before equipment construction: the project manager assists the customer in formulating the first construction plan; After the construction of the equipment: an after-sales team of more than 100 people provides customers with regular return visits, technical consultation, equipment maintenance, spare parts distribution, regular training and other services.
Teaching and training
TEACHING TRAINING
On-site training: After the equipment is delivered to the construction site, the company sends after-sales commissioners to install and adjust the equipment on site, and conducts operation training and construction guidance for on-site construction personnel. On-site training: The company regularly organizes training courses for operators of various models and vocational skills competitions to conduct systematic training and high-standard learning, and all training users can make an appointment to sign up in advance.
Spare parts service
Resident tracking service
RESDENT TRACKING SERVICE
When the equipment leaves the factory: the company selects technical personnel to go to the construction site to provide operation guidance, technical support and other services, and participate in product debugging and acceptance; Before equipment construction: the project manager assists the customer in formulating the first construction plan; After the construction of the equipment: an after-sales team of more than 100 people provides customers with regular return visits, technical consultation, equipment maintenance, spare parts distribution, regular training and other services.
Urgent delivery service
EMERGENCY SUPPLY SERVICE
On-site training: After the equipment is delivered to the construction site, the company sends after-sales commissioners to install and adjust the equipment on site, and conducts operation training and construction guidance for on-site construction personnel. On-site training: The company regularly organizes training courses for operators of various models and vocational skills competitions to conduct systematic training and high-standard learning, and all training users can make an appointment to sign up in advance.